Managed IT Services: What You Get with Liyatech
Managed IT Services: What You Get with Liyatech Solutions
Key Features of Our Managed IT Services:
IT Support
Managed IT Services
Complementary IT Services
Fully managed IT support
With the right IT partner, you can realise the benefits of modern technology, enabling IT to drive genuine business value throughout your organisation. Our IT support services are designed to serve the SMB market, delivering a high-quality IT support service which is simple, user-friendly and completely transparent.
As your trusted IT partner, we provide our technical expertise and experience to help you get the most from your technology, delivering great customer service for your employees with quick resolution times and a personal touch.
Increasing business agility with Office 365
and proactive managed services
Learn how we helped Opis Advisory, a Midrand-based facilities management organisation with over 1,000 staff,
move to the cloud with Office 365 and a hybrid-cloud solution.
Award-winning customer service
Give your employees access to high-quality IT support. Our Service Desk teams focus on delivering a simple, friendly and
supportive customer experience, enabling us to achieve consistently high customer satisfaction (CSAT) scores.
Your own team of IT experts
Our large team of highly skilled experts are always on hand to help,
allowing you to free up time to focus on your strategic priorities and projects.
Technical expertise
Benefit from the knowledge and experience of our highly qualified technical experts.
As a Microsoft Solutions Partner, our specialists also have an in-depth knowledge of the
Microsoft technology stack, including the latest cutting-edge cloud-based technologies
Innovative IT roadmap
In partnership, we help you optimise your IT with an innovative IT strategy and future-proof technology roadmap.
We can help you adopt cloud services securely in line with your organisational goals.
Security expertise
As a Managed Security Services Provider (MSSP), you can leverage our extensive cyber security expertise.
Whilst we will always apply our security knowledge to your IT support, we also offer a transformative Cyber Security Operations Centre service.
Transformative ITIL-aligned managed services
Achieving IT transformation requires experience, knowledge and vision. Our Managed IT Services serve the
Mid-market and any organisation that requires a mature ITIL-aligned service.
We focus on genuine service transformation and can work with your retained IT function to ensure the enhancement
of your IT service’s quality, efficiency and capability in line with your unique business processes and requirements.
Our commitment to innovation and best-practice in accordance with the ITIL framework, enables you to look forward to
increased productivity, elevated quality of service, volumetric reductions and the mitigation of risks.
Managed IT Services Overview
Tiered Service Desk
Our ITIL-aligned 24/7/365 service desk delivers 1st, 2nd and 3rd line support, with clear escalation
pathways and SLAs, with a focus on customer experience and first contact resolution.
ITIL Practices
We adopt ITIL 4 practices, including a strong focus on incident, problem, change and knowledge management,
with our service catalogue underpinning our shift-left approach.
Multi-channel Support
End users can raise service requests and log incidents across a variety of different channels including
phone, email, instant chat and via self-service web portals.
Service Reporting
Service reports provide regular insights into service performance, with dedicated points of contact
through your Account Manager and Service Delivery Manager.
Continual Service Improvement
We establish Continual Service Improvement Plans (CSIPs), ensuring that we identify new opportunities
for service improvement, whilst monitoring performance.
Structured Service Transition
A Transition Manager and Technical Lead guide new customers through our structured approach to service transition,
including CSIP implementation from day-one to monitor progress immediately.
Service Integration & Management
A Transition Manager and Technical Lead guide new customers through our structured approach to service transition,
including CSIP implementation from day-one to monitor progress immediately.
Fully managed Complementary IT support
Our complementary IT services provide a host of options for organisations considering outsourcing specific elements of their IT.
If you are contemplating a multi-source outsource strategy, or simply looking to augment your existing in-house capabilities, our complementary services are designed to support you.
You can select individual service-elements from our service portfolio, enabling you to complement your other outsourced functions, or to supplement your retained internal team. As a leading Managed Service Provider (MSP), our complementary IT services help you enhance your IT provision, allowing you to focus on your strategic priorities and projects.
1st & 2nd Line Service Desk
We offer an ITIL-aligned 1st and 2nd line-only Service Desk function, providing a high-quality service for organisations that require additional end-user support.
3rd Line Support
Our 3rd line function delivers advanced technical support, helping to resolve complex incidents and problems, providing infrastructure support across cloud and on-premises environments.
Hardware Build & Deployment
We offer a hardware procurement and build room service, deploying ready-to-use devices efficiently to office and remote staff, configured with technologies such as Microsoft Autopilot and Intune.
Cloud Platform Management
We offer support and management for your cloud infrastructure. Our experts maintain your cloud environments, assessing and migrating new workloads as well as performance and cost optimisation.
End-user Device Management
Our Field Engineers provide a dedicated on-site presence for as much or little time as you require, delivering high quality technical support for your infrastructure and end-users.
Field Engineer Services
Our 24/7/365 Cyber Security Operations Centre (CSOC) and Hybrid-CSOC expand organisations' security capabilities, with our security analysts working continuously to keep customers safe.
Project Resource Augmentation
We can allocate our highly experienced technical experts to your complex IT projects, enhancing and expanding your internal team’s capabilities and capacity to help achieve project success.
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